Privacy Policy

At Diners Den, we believe that digital dining experiences should remain convenient, seamless, and efficient while maintaining reasonable standards of privacy, operational transparency, and platform security. This Privacy Policy explains the manner in which information may be collected, processed, stored, analyzed, shared, utilized, or otherwise handled when users interact with the Diners Den platform, including but not limited to our website, QR-based menu systems, digital ordering systems, payment integrations, communication channels, restaurant interfaces, promotional campaigns, customer engagement systems, and related services.

By continuing to access or use Diners Den in any manner whatsoever, users acknowledge that they have read, understood, and agreed to the practices described in this Privacy Policy. Users who do not agree with any portion of this Privacy Policy are advised to discontinue the use of the platform and associated services.

During the course of using Diners Den, certain categories of information may be collected automatically or voluntarily provided by users. Such information may include names, mobile numbers, email addresses, dining preferences, restaurant interaction history, delivery addresses, payment references, transaction identifiers, QR-based interactions, customer support communication, device information, browser details, IP addresses, app usage activity, operating systems, timestamps, and related technical or behavioral information that may assist in improving operational efficiency and platform experience.

Certain information may also be generated through the normal usage of the platform, including order frequency, preferred restaurants, payment activity, session duration, device behavior, interaction patterns, location-related data, response rates to offers or promotions, and engagement with marketing campaigns or communication channels. Such information may be analyzed individually or in aggregated formats for operational, analytical, business development, commercial, technological, advertising, research, recommendation, optimization, customer engagement, fraud prevention, or marketing purposes.

Diners Den reserves the right to utilize collected information for improving user experience, enhancing platform functionality, developing new products or services, conducting performance analysis, creating business intelligence insights, measuring restaurant engagement, understanding consumer behavior, delivering targeted promotions, improving customer retention, optimizing restaurant recommendations, enhancing communication systems, training automated systems, improving service quality, and carrying out internal commercial or operational activities considered necessary for the growth and development of the platform.

Users acknowledge and agree that Diners Den may utilize platform-level information, analytics, behavioral trends, customer engagement patterns, and related commercial insights for advertising, promotional campaigns, strategic partnerships, analytics, remarketing, audience segmentation, customer communication, and business expansion purposes. Such usage may include the deployment of digital advertising technologies, communication systems, cookies, analytics tools, behavioral measurement tools, and other technologies intended to improve operational effectiveness or commercial performance.

In certain situations, limited user information may be shared with restaurant partners, delivery service providers, payment gateway providers, customer support vendors, communication service providers, analytics partners, infrastructure providers, marketing agencies, advertising platforms, verification systems, or government and regulatory authorities where required under applicable laws, legal processes, investigations, or operational requirements. Diners Den does not independently control or supervise the manner in which third-party entities process, retain, manage, store, secure, or utilize information once such information is transmitted for operational or transactional purposes.

Accordingly, users acknowledge that Diners Den shall not be held responsible or liable for any misuse, unauthorized processing, leakage, disclosure, retention, loss, interception, unauthorized access, security breach, fraudulent usage, or mishandling of information caused directly or indirectly by independent restaurant partners, external vendors, delivery personnel, payment providers, infrastructure providers, advertisers, marketing agencies, third-party systems, or any external entity beyond the direct operational control of Diners Den.

While commercially reasonable efforts may be undertaken to maintain platform security and operational integrity, no digital platform, mobile application, cloud infrastructure, communication network, payment system, or internet-based service can guarantee complete immunity against cyber threats, technical vulnerabilities, hacking attempts, malware attacks, phishing activities, data interception, impersonation attempts, unauthorized intrusions, server failures, infrastructure outages, or other digital security incidents. Users understand and accept the inherent risks associated with internet-based interactions and acknowledge that the use of digital platforms always carries certain unavoidable technological risks.

Diners Den shall not be responsible for losses, damages, liabilities, claims, disputes, interruptions, fraud, or inconveniences arising from unauthorized access to user devices, compromised credentials, user negligence, third-party cyber incidents, telecom failures, banking disruptions, malware attacks, external software vulnerabilities, or any activity occurring beyond the reasonable operational control of Diners Den.

Payments made through Diners Den may involve integrations with independent payment gateways, banking institutions, UPI providers, wallets, processors, financial intermediaries, or external payment systems. Diners Den does not directly store confidential banking credentials such as card PINs, CVV numbers, net banking passwords, UPI PINs, or sensitive banking authentication details. Users are advised to exercise independent caution while making payments and to verify the authenticity of payment requests, QR codes, payment links, communication messages, or transactional instructions before authorizing any transaction.

Any payment request, payment link, QR code, communication, promotional message, or collection attempt not initiated through officially verified Diners Den systems, interfaces, or communication channels shall be treated solely at the user’s own discretion and risk. Diners Den shall not be responsible for fraudulent payment requests, fake representatives, scam communication, impersonation attempts, unauthorized collections, phishing activities, misleading advertisements, fake social media accounts, unofficial payment links, or payments made outside officially recognized Diners Den payment interfaces.

Restaurant listings, offers, promotions, menu details, pricing information, discount campaigns, service availability, images, dining experiences, estimated timings, and related information available on the platform may be updated, modified, revised, suspended, withdrawn, delayed, inaccurately displayed, or independently altered by restaurant partners or external systems from time to time. While reasonable efforts may be made to maintain accurate information, Diners Den does not independently guarantee the completeness, correctness, consistency, availability, authenticity, quality, hygiene, pricing accuracy, discount applicability, service standards, delivery timelines, promotional fulfillment, or operational conduct of restaurants listed on the platform.

Users acknowledge that participating restaurants operate as independent entities and remain solely responsible for food preparation, hygiene standards, ingredient disclosures, customer service, operational conduct, discount applicability, pricing decisions, packaging standards, dine-in experience, delivery execution, and fulfillment of restaurant-level commitments. Any dispute relating to food quality, allergy concerns, pricing discrepancies, denied discounts, unavailable offers, order delays, incorrect menu listings, service dissatisfaction, behavioral issues, promotional disputes, cancellations, refund disagreements, or restaurant-level operational failures shall primarily remain between the user and the respective restaurant partner.

Diners Den shall not be liable for situations where restaurants decline offers, fail to honor discounts, change prices after publication, deny promotional commitments, discontinue listed deals, alter operational terms, temporarily suspend services, cancel orders, delay deliveries, modify menu availability, or otherwise fail to meet user expectations. Platform listings and promotional visibility should not be interpreted as guarantees, warranties, endorsements, or binding assurances regarding restaurant conduct or service delivery.

The platform may utilize cookies, tracking technologies, analytics systems, device identifiers, session tracking tools, pixels, communication technologies, and related digital mechanisms to improve platform functionality, optimize user experience, personalize recommendations, measure campaign effectiveness, understand user behavior, improve marketing efficiency, prevent fraud, analyze engagement patterns, and support business operations. By continuing to use the platform, users consent to the use of such technologies and acknowledge that certain functionalities may depend upon them.

Diners Den reserves the right to retain, process, analyze, aggregate, structure, utilize, commercialize, or derive insights from platform-level information, engagement behavior, usage trends, customer analytics, restaurant performance data, operational metrics, and anonymized or aggregated data for lawful commercial, analytical, operational, advertising, technological, strategic, or research-related purposes.

Nothing contained within this Privacy Policy shall be interpreted as creating any obligation upon Diners Den to provide uninterrupted services, permanent data availability, guaranteed offer accuracy, guaranteed payment success, guaranteed restaurant conduct, guaranteed technical uptime, or complete immunity against digital risks or third-party misconduct.

To the maximum extent permitted under applicable law, Diners Den disclaims liability for indirect losses, business interruptions, reputational damages, emotional distress, technical failures, payment fraud, unauthorized platform usage, cyber incidents, restaurant disputes, delivery failures, pricing discrepancies, denied offers, third-party misconduct, communication failures, infrastructure outages, loss of data, or damages arising from the use or inability to use the platform.

Diners Den reserves the right to modify, revise, update, suspend, discontinue, or replace any portion of this Privacy Policy at any time without prior notice. Continued use of the platform after such modifications shall constitute acceptance of the revised Privacy Policy.